Set a private sandbox with bots, slash commands, and incident templates. Trigger a fake alert, open a channel, name roles, and post timestamped updates. Keep noise low by threading. Measure time to triage, assignment clarity, and stakeholder satisfaction. Invite observers to document friction and propose small, testable improvements.
Schedule a fifteen‑minute drill where engineers, support, and product join a bridge. Share a single screen, narrate hypotheses, and assign experiments. Rotate the incident commander each week. Conclude with a status email to leadership in under five minutes, practicing brevity, accountability, and calm tone despite simulated urgency.
Immediately after drills, run a timeline-based debrief focused on systems, not individuals. Capture contributing factors, surprising signals, and decisions under uncertainty. Convert insights into checklists, runbooks, or alerts. Share outcomes widely, inviting comments, questions, and follow-up experiments so improvements persist beyond the adrenaline of a single exercise.
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